Terms and conditions

Terms and conditions anaïstudios

This page was last modified on September 1, 2025.

Table of contents

Article 1 – Definitions
Article 2 – Identity of the Entrepreneur
Article 3 – Applicability
Article 4 – The Offer
Article 5 – The Agreement
Article 6 – Right of Withdrawal
Article 7 – Costs in Case of Withdrawal
Article 8 – Exclusion of the Right of Withdrawal
Article 9 – The Price
Article 10 – Conformity and Warranty
Article 11 – Delivery and Execution
Article 12 – Duration Transactions: Term, Termination, and Renewal
Article 13 – Payment
Article 14 – Complaints Procedure
Article 15 – Disputes
Article 16 – Additional or Deviating Provisions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: the period within which the consumer may exercise the right of withdrawal.
Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance agreement with the entrepreneur.
Day: calendar day.
Duration transaction: a distance agreement concerning a series of products and/or services, the supply and/or purchase obligation of which is spread over time.
Durable medium: any device that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.
Right of withdrawal: the option for the consumer to withdraw from the distance agreement within the cooling-off period.
Model withdrawal form: the form provided by the entrepreneur that the consumer may use if they wish to exercise their right of withdrawal.
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance.
Distance agreement: an agreement concluded within the framework of a system organized by the entrepreneur for distance selling of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the agreement.
Means of distance communication: any tool that can be used to conclude an agreement without the consumer and entrepreneur being in the same place at the same time.
General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Name: A.R.A.Peeringa
Address: Populierenlaan 1-87, 9741 HA Groningen, The Netherlands
Phone number: +31 0623025985
Email: anaistudios.info@gmail.com
Chamber of Commerce number: 96468394
VAT identification number:

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance agreement and order concluded between the entrepreneur and the consumer.
Before the distance agreement is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, the entrepreneur will, before the distance agreement is concluded, indicate how the terms and conditions can be inspected at the entrepreneur’s premises and that they will be sent free of charge to the consumer upon request.
If the distance agreement is concluded electronically, the text of these general terms and conditions may, contrary to the previous paragraph, also be made available to the consumer electronically in such a way that it can easily be stored by the consumer on a durable medium. If this is not reasonably possible, it will be indicated where the general terms and conditions can be accessed electronically and that they will be sent to the consumer free of charge electronically or otherwise upon request.
Where specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply mutatis mutandis, and in case of conflicting conditions, the consumer may always rely on the most favorable applicable provision.
If one or more provisions of these general terms and conditions are at any time wholly or partly void or annulled, the remaining provisions shall remain in force, and the relevant provision shall be replaced by mutual agreement with a provision that most closely reflects the intent of the original.
Situations not provided for in these general terms and conditions shall be assessed in the spirit of these general terms and conditions.
Ambiguities regarding the interpretation or content of one or more provisions of these terms and conditions shall be interpreted in the spirit of these terms and conditions.

Article 4 – The Offer

If an offer has a limited validity period or is made subject to conditions, this will be explicitly stated in the offer.
The offer is non-binding. The entrepreneur is entitled to change and adjust the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment. If the entrepreneur uses images, these are a truthful representation of the products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.
All images, specifications, and information in the offer are indicative and cannot give rise to compensation or termination of the agreement.
Images of products are a truthful representation of the offered products. However, the entrepreneur cannot guarantee that the colors displayed exactly match the actual colors of the products.
Every offer contains information that makes clear to the consumer what rights and obligations are attached to acceptance of the offer, in particular:

the price including taxes;
possible shipping costs;
the manner in which the agreement will be concluded and what actions are required;
whether or not the right of withdrawal applies;
method of payment, delivery, and performance of the agreement;
the period for accepting the offer or the period during which the entrepreneur guarantees the price;
the rate of distance communication if calculated on a different basis than the regular base rate of the used communication tool;
whether the agreement will be archived after its conclusion, and if so, how it can be accessed by the consumer;
the way in which the consumer can, before concluding the agreement, check and, if necessary, correct the data provided by them;
any other languages in which the agreement can be concluded besides Dutch;
the codes of conduct to which the entrepreneur has submitted and the way in which the consumer can consult these codes electronically;
the minimum duration of the distance agreement in case of a long-term transaction.

Article 5 – The Agreement

The agreement, subject to the provisions of paragraph 4, is concluded at the moment of acceptance by the consumer of the offer and compliance with the conditions set forth therein.
If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm receipt of acceptance electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.
If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur shall take appropriate security measures.
The entrepreneur may, within the legal framework, obtain information on whether the consumer can meet their payment obligations, as well as all facts and factors relevant to a responsible conclusion of the distance agreement. If, based on this investigation, the entrepreneur has good reasons not to enter into the agreement, they are entitled to refuse an order or request or to attach special conditions to its execution.
The entrepreneur shall send to the consumer, together with the product or service, in writing or in a way that the consumer can store on a durable medium:

the address of the entrepreneur’s establishment where the consumer may lodge complaints;
the conditions under which and the manner in which the consumer may exercise the right of withdrawal, or a clear statement if the right of withdrawal is excluded;
information about guarantees and existing after-sales services;
the data referred to in Article 4 paragraph 3, unless already provided to the consumer prior to the execution of the agreement;
the requirements for termination of the agreement if the agreement has a duration of more than one year or is indefinite.
In the case of a long-term transaction, the provision in the previous paragraph applies only to the first delivery.
Every agreement is entered into under the suspensive condition of sufficient availability of the relevant products.

Article 6 – Right of Withdrawal

For the delivery of products:

When purchasing products, the consumer has the right to dissolve the agreement without stating reasons within 14 days, either by means of the model withdrawal form or any other unequivocal statement to us. This cooling-off period starts the day after receipt of the product by the consumer or a third party designated by the consumer and communicated to the entrepreneur.
During the cooling-off period, the consumer shall handle the product and packaging with care. The product may only be unpacked or used to the extent necessary to establish the nature, characteristics, and functioning of the product. The guiding principle here is that the product may only be handled as it would be in a physical store.
If the consumer handles the product in a careless manner as described in paragraph 2 and the product becomes damaged, the consumer is liable for any depreciation in value.
The consumer is not liable for depreciation if the entrepreneur has not provided all legally required information about the right of withdrawal before or at the conclusion of the purchase agreement.
If the consumer wishes to exercise the right of withdrawal, they must notify the entrepreneur within 14 days after receipt of the product. Notification must be made by means of the model form. After notifying, the consumer must return the product within 14 days. The consumer must prove that the goods were returned on time, for example by means of a shipping receipt.
If the consumer has not notified the entrepreneur within the periods mentioned in paragraphs 1 and 5, or has not returned the product, the purchase is final.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises the right of withdrawal, at most the return shipping costs shall be borne by the consumer.
If the consumer has made a payment, the entrepreneur shall refund this amount as soon as possible, but no later than 14 days after withdrawal, provided the product has been received back by the entrepreneur or conclusive proof of return has been supplied.
The refund shall be made using the same payment method the consumer used, unless the consumer agrees to another method. Refunds shall be free of charge for the consumer.
If the consumer chose a more expensive delivery method than the standard cheapest delivery, the entrepreneur is not required to reimburse the additional costs of the more expensive method.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the consumer’s right of withdrawal for products and services as described in paragraphs 2 and 3. Exclusion is only possible if the entrepreneur has clearly stated this in the offer, or at least in good time before the conclusion of the agreement.

Exclusion of the right of withdrawal is only possible for products:

made by the entrepreneur according to the consumer’s specifications;
that are clearly personal in nature;
that by their nature cannot be returned;
that may spoil or age quickly;
whose price depends on fluctuations in the financial market beyond the entrepreneur’s control;
newspapers and magazines sold individually;
audio or video recordings and computer software if the consumer has broken the seal;
hygienic products where the seal has been broken by the consumer.

Exclusion of the right of withdrawal is only possible for services:

relating to accommodation, transport, catering, or leisure activities to be carried out on a specific date or during a specific period;
that have begun with the express consent of the consumer before the cooling-off period has expired;
relating to betting and lotteries.

Article 9 – The Price

During the validity period stated in the offer, the prices of the products and/or services offered shall not be increased, except for price changes resulting from changes in VAT rates.
Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and which are beyond the entrepreneur’s control, at variable prices. This dependency on fluctuations and the fact that any prices stated are indicative shall be mentioned in the offer.
Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:

they are the result of statutory regulations or provisions; or
the consumer has the right to terminate the agreement as of the day on which the price increase takes effect.
The prices stated in the offer of products or services include VAT.
All prices are subject to printing and typographical errors. No liability is accepted for the consequences of such errors. In the event of printing and typographical errors, the entrepreneur is not obliged to deliver the product at the erroneous price.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, reasonable requirements of reliability and/or usability, and existing statutory provisions and/or government regulations on the date of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal use.
A warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims the consumer may exercise against the entrepreneur based on the agreement.
Any defects or incorrectly delivered products must be reported in writing to the entrepreneur within 4 weeks of delivery. Products must be returned in their original packaging and in new condition if reasonably possible.
The warranty period of the entrepreneur corresponds to the manufacturer’s warranty period. The entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

the consumer has repaired and/or altered the delivered products themselves or had them repaired and/or altered by third parties;
the delivered products have been exposed to abnormal conditions, treated carelessly, or handled contrary to the instructions of the entrepreneur and/or the packaging;
the defect is wholly or partly the result of regulations imposed or to be imposed by the government regarding the nature or quality of the materials used.

Article 11 – Delivery and Execution

The entrepreneur shall exercise the greatest possible care when receiving and executing orders for products and when assessing requests for the provision of services.
The place of delivery shall be the address provided by the consumer to the company.
With due observance of the provisions of paragraph 4 of this article, the company shall execute accepted orders with due speed but at the latest within 30 days, unless a longer delivery period has been agreed with the consumer. If delivery is delayed, or if an order cannot be executed or only partially, the consumer shall be notified within 30 days after placing the order. In such cases, the consumer is entitled to dissolve the agreement without cost. The consumer is not entitled to compensation.
All delivery times are indicative. The consumer cannot derive any rights from the stated periods. Exceeding a period does not entitle the consumer to compensation.
In case of dissolution in accordance with paragraph 3 of this article, the entrepreneur shall refund the amount paid by the consumer as soon as possible, but at the latest within 14 days after dissolution.
If delivery of an ordered product proves impossible, the entrepreneur shall endeavor to provide a replacement item. At the latest upon delivery, it shall be clearly and comprehensibly stated that a replacement item is being delivered. For replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment are borne by the entrepreneur.
The risk of damage and/or loss of products rests with the entrepreneur until the time of delivery to the consumer or a representative previously designated and made known to the entrepreneur, unless expressly agreed otherwise.

Article 12 – Duration Transactions: Term, Termination, and Renewal

Termination

The consumer may terminate an agreement concluded for an indefinite period, which extends to the regular delivery of products (including electricity) or services, at any time with due observance of the agreed termination rules and a notice period of no more than one month.
The consumer may terminate a fixed-term agreement which extends to the regular delivery of products (including electricity) or services at the end of the fixed term with due observance of the agreed termination rules and a notice period of no more than one month.
The consumer may terminate the agreements referred to in the previous two paragraphs:
- at any time and not be restricted to termination at a specific time or in a specific period;
- at least in the same way as they were entered into by the consumer;
- always with the same notice period as the entrepreneur has stipulated for themselves.

Renewal

A fixed-term agreement which extends to the regular delivery of products or services may not be tacitly renewed or extended for a fixed period.
Contrary to the previous paragraph, a fixed-term agreement for the regular delivery of daily, news, and weekly newspapers and magazines may be tacitly renewed for a fixed period of up to three months, if the consumer can terminate this extended agreement at the end of the extension with a notice period of no more than one month.
A fixed-term agreement for the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer may terminate at any time with a notice period of no more than one month and a notice period of no more than three months in case the agreement concerns the regular but less than once-a-month delivery of daily, news, and weekly newspapers and magazines.
A fixed-term agreement for the regular delivery of daily, news, and weekly newspapers and magazines (trial or introductory subscription) shall not be tacitly continued and ends automatically after the trial or introductory period.

Duration
If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 13 – Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period referred to in Article 6 paragraph 1. In the case of an agreement for the provision of a service, this period begins after the consumer has received confirmation of the agreement.
The consumer has the duty to immediately report inaccuracies in provided or stated payment details to the entrepreneur.
In case of non-payment by the consumer, the entrepreneur has the right, subject to legal limitations, to charge the consumer reasonable costs made known in advance.

Article 14 – Complaints Procedure

The entrepreneur has a sufficiently publicized complaints procedure and handles complaints in accordance with this procedure.
Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within 7 days after the consumer has discovered the defects.
Complaints submitted to the entrepreneur shall be answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur shall respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.
If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
A consumer must first submit the complaint to the entrepreneur. If the complaint cannot be resolved by mutual agreement, the consumer may submit the complaint to Stichting WebwinkelKeur (Netherlands), which will mediate free of charge. If no resolution is reached, the consumer may submit the complaint to the independent disputes committee appointed by Stichting WebwinkelKeur, whose decision is binding and to which both entrepreneur and consumer agree. Costs are associated with submitting a dispute to this committee, which must be paid by the consumer. Complaints may also be submitted via the European ODR platform (http://ec.europa.eu/odr).
A complaint does not suspend the entrepreneur’s obligations unless the entrepreneur states otherwise in writing.
If a complaint is found to be justified by the entrepreneur, the entrepreneur shall, at their choice, either replace or repair the delivered products free of charge.

Article 15 – Disputes

Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law, even if the consumer resides abroad.
The Vienna Sales Convention (CISG) does not apply.

Article 16 – Additional or Deviating Provisions

Additional provisions or deviations from these general terms and conditions must not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.